案例研究 2020年2月2日

玛格丽特女王大学

挑战

玛格丽特女王大学的愿景 Edinburgh is to be a university of ideas and influence. 向外看，他们 are responsive to the changing needs of society and make a real difference in 世界.

他们的大校园包括许多 different types of buildings and facilities, all of which are in need of ongoing maintenance and repair to ensure they continue to provide the best possible learning and living environments for students and staff.

The University’s student residencies are also utilised as a hotel during the summer period which only allows a two-week timeframe for planned preventative maintenance and improvement works. 这增加了复杂性 他们的赡养费.

解决方案

Mitie were initially awarded the contract to provide hard facilities management services to the University in November 2014 across the academic buildings, lecture halls and sports facilities.

Utilising our resident team of engineers, fully supported 24/7/365 by our local mobile engineers, specialist 科技nicians and tradespeople, we self-deliver the building maintenance services across the campus. 这包括 planned preventative maintenance, reactive, and small works. 专家 subcontractors are used for services such as passenger lifts, fall arrest equipment, generators, ups 系统s and the closed protocol access control 系统.

Our dedicated on-site Contract Manager and maintenance team ensure that services are performed to the highest standard with minimum impact or disruption to the University, students, staff, visitors or environment.

Due to excellent performance and our ability to remain flexible, our remit has grown beyond the academic facilities to encompass the major student 住宿设施. We also managed the extensive upgrade projects worth over £1million to bring the accommodation up to standard. 

结果

We have implemented a ‘find and fix’ maintenance strategy on the contract which has reduced the volume of reactive call outs (by approximately 12%), costs, disruption and risk to the University campus. 我们的第一次修复 rate has also increased with more asset knowledge and effective site stocks.

We have continually supported the University team with the building management 系统, 能源 and planned preventative maintenance strategy to enhance resilience, operation and support areas of improvement. 这已经 included the addition of remote building management 系统 support and remote monitoring from our Service Operation Centre to support when issues occur and 尽量减少被动标注.

Utilising our Direct Audits 系统 linked to our operatives Mi-jobs app, we support the University in asset/compliance/life cycle management and 资产置换的未来规划. 我们与大学密切合作 facilities team to improve 能源 savings across the campus. 这包括 optimising building management 系统 controls and providing 能源 awareness training to our operatives to identify 能源 saving opportunities.

And as a committed service provider to the University, we have also implemented our in-house market-leading 科技nology across the contract at our 自己的成本. When we began working with the University, the asset register was incomplete 是一个基于纸张的系统. Utilising Direct Audits linked to our operatives’ Mi-Job app, we now provide extensive real-time details on compliance, asset 管理、澳博官方网站需求. 我们继续发展我们的技术 solution, including our Edison App and Connected Workspace solution, to further 美化大学校园.   

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参见参考资料档案